{"product_id":"service-success-lessons-from-a-leader-on-how-to-turn-around","title":"Service Success! Lessons From a Leader on How to Turn Around","description":"\n        \u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0471591297\u003c\/p\u003e\n        \u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Kaplan, Daniel I.\u003c\/p\u003e\n        \u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e new\u003c\/p\u003e\n        \u003cp\u003eSingled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.\u003c\/p\u003e\n        \u003cul\u003e\u003cli\u003e\u003c\/ul\u003e\n        ","brand":"Miakarts Books","offers":[{"title":"Default Title","offer_id":46058245062739,"sku":"sku-51303114670368","price":137.23,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0679\/0011\/2979\/files\/51_-Jp7rDdL.jpg?v=1787915198","url":"https:\/\/shop.prepare-ready.com\/products\/service-success-lessons-from-a-leader-on-how-to-turn-around","provider":"shop.prepare-ready.com","version":"1.0","type":"link"}